Free of charge engraving
Hello, users, Engraving is an optional service from intensejewels, if you want to engrave your lovely words on your jewelry, don’t hesitate to contact us for engraving. However, the nature of some jewelry engraving is not possible, unique engraving and font might apply additional cost. Contact Us
☛ Shipping Options
We offer standard free shipping options that take 20 to 25 Business days for delivery.
☛ Diamond Price Match Guarantee
We are confident that we have the best diamond prices online. Contact our team now with your diamond quality and price specifications and we will locate a matching diamond.
☛ Make Your Dream Jewelry With Us
Have something special in mind that you can’t find anywhere else? intensejewels can make your dream jewelry come to life. We’ll help you design your jewelry and find you the right diamond.
☛ Flexible Payment Options
intensejewels offers multiple ways to make your purchase.
☛ All Major Debit/Credit Cards
intensejewels accepts Visa, MasterCard, American Express, razor pay, and PayPal.
☛ Returns/Exchange Policies
☛ To Order Cancellations
- To cancel an order, we must be contacted once, within 24 hours of the order being placed.
- Custom or personalized order is not eligible for cancelation.
- If further work has already begun on your order, the applicable restocking/processing fee will be charged.
- Once you place the loose diamond order from intensejewels (Whether it’s listed or custom cut Order, certified or non-certified) does not eligible for return or cancellation in any condition, As I’ve already mentioned all the details including photos or videos of the finished item will be shared with the customers before shipment.
☛ To Returns
- To return your product you have to contact us once.
- Once the Return Order request has been received and reviewed, the return instructions will be emailed to you. Please ship the package back within 7 days after intensejewels approval according to the instructions provided.
- You must have to follow our process, without that if any issues occur with your order we will not responsible for that.
- While you will return your jewelry we are not responsible if your parcel is lost or on hold by the customs department.
Note:- Please keep in mind that the price listed above is per design.
☛ You must have to confirm your reservation within 48 hours of order placing.
☛ We will be unable to reserve your ordered item once the manufacturing process begins.
☛ And if there’s is any case, If you do not want us to publish your design, even it’s under production process or maybe in the post-production process, then we can do so for a fee that is twice what is listed above.
☛ We will not be able to reserve your item under any circumstances once it has been shipped to you.
☛ We have the authority to change this policy at any time without notifying my community.
☛ Repair & Refund Service
To ensure you are confident about your purchase, we have a Repair Service, which gives you enough time to be in no doubt that you have made the right decision of buying jewelry from intensejewels. Should you have any problem with the jewelry piece, you can choose to repair or exchange within the policy time frame.
- Our repair service can be done anytime with a Paid repair service.
- We will offer you a full warranty for the entire 60 days after purchasing the jewelry from my store.
- If your jewelry is outside the 60 days timeframe, we can still service your jewelry with our Limited Lifetime Service Policy.
- intensejewels does not reimburse for work performed by 3rd party jewelers. Having work performed by 3rd party jewelers nullifies the jewelry warranty (Without notifying us).
- All the semi-mount settings or mount settings are non-returnable and non-refundable.
- If your purchased item(s) shows any signs of defect or concerns that you want to resolve, then please contact us immediately via Chat Box, WhatsApp, Email or Call.
- After reviewing your refund request the refund will be issued within 2 business weeks after receiving your return jewelry.
☛ Limited Lifetime Warranty
☛ Paid Centre or Side Stone Tightening Service
Sometimes, the prongs holding your diamond can become loose due to the wear and tear of everyday activities. This is not a reflection of poor craftsmanship – a ring that is worn regularly is more likely to become damaged. It’s important to keep your center and/or side stones tight so that they don’t fall out.
☛ Complimentary Ring Cleaning
☛ Precious Metal Preservation
Precious metals require some maintenance over time to preserve their quality. Rhodium plating is a useful way to keep your precious metals protected. We recommend rhodium plating your jewelry every 3-5 years to keep it from becoming scratched or tarnished. intensejewels offer complimentary rhodium plating once a year – all you have to do is pay for shipping + Rhodium plating. Contact an intensejewels Customer Service Representative to arrange for your ring to be plated.
☛ Please Note: (Repairs)
If there is ever a problem with your jewelry or you need other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation. Once inspected, should charges apply, you will be notified before any work is done to service your jewelry.
☛ Your Warranty is Void If
- intensejewels determine that the product has been worked on or repaired by any party other than intensejewels, or if the product forwarded to intensejewels is not manufactured by intensejewels.
- You are missing proof and date of purchase.
- You are missing a valid limited lifetime warranty return timeframe.
☛ International Order & Shipping Services
☛ Shipping Services
☛ Perfect Packaging
We won’t ruin the surprise. Every order comes in a discreetly marked package so your secret will be safe. Every piece of intensejewels comes in a tasteful Pretty jewelry box so you can get the moment right.
☛ Package or Item Lost
We daily track your parcel so if we find through tracking that you received your parcel successfully then after whole responsibility will be yours. Before that, we take responsibility for your shipment that successfully reaches your home.
☛ International Shipping Service
- International recipients are responsible for paying all customs duties and import fees. intensejewels are not able to provide estimates or quotations of international import fees.
- All Shipments will be shipped through USPS/UPS/EMS. The Tracking comes after 48-72 hours of Parcel ship. You will get delivery in 07-09 business working days.
☛ Additional Terms and Conditions
- If the buyer holds shipment from their side due to some reasons and after that, the shipping courier does not resume dispatch the parcel timely or may lose or damaged we’re not responsible for that because we’ve already gone through the process and share tracking number so that buyer can track easily on daily basis. In this case, the receiver has to resolve this by contacting the shipping courier, whichever we use.
- We prefer to confirm the shipping address before shipping, and after shipment, if the buyer wants to change the address we cannot guarantee to do that. In some cases, we can do that as well for more contact us.
- If we track your jewelry is marked as the ship as per tracking number info. We will consider it has been successfully delivered to your address, still, you will claim you not got your order you have to contact your local shipping company for clarification in that case we are not responsible for parcel lost or damage.
☛ Secure Shopping
☛ Safe Online Transactions
When you make a purchase online through intensejewels, your information is protected through SSL encryption technology. SSL technology keeps your credit card information between your browser and intensejewels web servers private and secure.
☛ Safe Over the Phone Purchases
If you would prefer to make a purchase over the phone rather than online, call customer service at +91 8200667671 . We will be happy to help by taking your credit card information or helping you arrange for a bank wire transfer.
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